Service & Support
Get the OMAX Experience
As part of your OMAX purchase, you have total access to OMAX’s superior customer support. From software installation to cutting methods, our staff is trained to answer any questions you may have. Since OMAX customer support is on-site at our Kent, WA campus, they are trained on the newest technology and the most advanced machining practices pioneered by our engineers.
Technical Support
Hours
5:00 am to 7:00 pm PST
Monday - Friday
5:00 am to 2:00 pm PST
Saturday & Sunday
Phone
(800) 298-4036
Email
Technical Support Email
Parts Order
Parts Fax
(253) 872-7446
Domestic Parts Orders (USA)
OMAX Marketplace
International Parts Orders
Parts Order Email
Customer Support
Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only
Support Site & Password Help
Software Activation
Use our new and convenient online software activation portal to active your license for Intelli-MAX software suite.
Other Resources
What Owners Say
Related Articles
View All ArticlesIf you are waiting for your newly purchased OMAX abrasive waterjet to arrive, or you’re just thinking of adding an OMAX to your shop, you’ll want to make sure your facility is prepared to use your new machine. Below is an overview of general requirements you’ll need to consider before the OMAX installation technician arrives at your location.
Note that your specific machine, given...Read More »
OMAX’s co-founder and CEO, Dr. John Cheung, has always expressed after-sales service as a touchtone of the OMAX experience. As part of your OMAX abrasive waterjet purchase, you have complete access to OMAX’s superior customer support. From software installation issues to question on cutting methods, our staff is trained to answer any and all questions that you may have.
Often when you...Read More »