Contact Info


Text Support

Texting with customer service allows you to send us images or short videos directly to resolve issues faster and with better accuracy. If you don't have the time or resources to talk on the phone, or if you are working in a noisy area, text may be the best option to get results. Same great service, with more options.

Text: 253.201.1511

Phone Numbers

Toll-Free Voice: 1.800.838.0343 (Main)

Phone: 253.872.2300 (Main)

Fax: 253.872.6190 (Corporate)

Tech Support Toll-Free: 1.800.298.4036

TEXT OMAX Service directly: 253.201.1511


21409 72nd Ave S
Kent, WA 98032 USA

Driving Directions



Customer Service:


Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only at our Online Customer Dashboard. A Username and password are needed to access the Online Support site.

Reduce machine downtime, preserve your manufacturer warranty, and get peace of mind when you order OMAX Genuine Parts at the OMAX Marketplace. A Username and password are needed to access the OMAX Marketplace. 

Software activation is completed through the Online Customer Dashboard. A Username and password are needed to access the Online Support site.

Try our Machine Selection Wizard to get an idea what you may need in an abrasive waterjet. 

Want to know more about how OMAX can help you build your business? Contact Sales