Service & Support

Get the OMAX Experience

As part of your OMAX purchase, you have total access to OMAX’s superior customer support. From software installation to cutting methods, our staff is trained to answer any questions you may have. Since OMAX customer support is on-site at our Kent, WA campus, they are trained on the newest technology and the most advanced machining practices pioneered by our engineers.

Technical Support

5:00 am to 7:00 pm PST
Monday - Friday
5:00 am to 2:00 pm PST
Saturday & Sunday

Phone: (800) 298-4036

Text: (253) 201-1511

Email: Technical Support Email

Parts Order

Parts Fax
(253) 872-7446

Domestic Parts Orders (USA)
OMAX Marketplace

International Parts Orders
Parts Order Email

Customer Support

Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only

Support Site & Password Help

Email Us

Software Activation

Use our new and convenient online software activation portal to active your license for Intelli-MAX software suite.

Software Activation Portal

Other Resources

What Owners Say

  • Thanks for being a really good company to work with!

    Frank Connolly of Kuest Corp
  • Excellent service. Answered all our questions and gave us some additional tips.

    Miles Pepper of Washington State University
  • The technicians have been available, courteous, well trained and very helpful.

    Dan Claxton of Composiflex

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Save Time and Resources with the OMAX Service Program

Regular preventive maintenance will ensure years of trouble-free waterjet operation. Like any other piece of machinery, the pumps, high-pressure lines, swivels and belts inside your abrasive waterjet need some extra attention from time to time to keep everything in optimal working order. If you have the know-how, equipment and additional man hours, this routine maintenance can be done in-house...Read More »

Contemporary Jewelry by way of ProtoMAX

"The biggest benefit [of the ProtoMAX] has been the addition it brings to the creative process. By removing long waits for cut parts, we are able to bring products to market much more quickly. We can design and cut something in a fraction of the time we used to, allowing us to keep focused on the design we are trying to make,” said Chris Ploof owner of Chris Ploof Designs.

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Before You Move Your Waterjet...

As your workshop or factory floor evolves, you may find that the original placement of your OMAX abrasive waterjet isn’t quite what works best for your needs. Or… you may be expanding to a larger facility to accommodate more machinery. Whatever the reason, when you start to think of moving your waterjet, there are a few things OMAX customer support would like you to consider.

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