Service & Support

Get the OMAX Experience

As part of your OMAX purchase, you have total access to OMAX’s superior customer support. From software installation to cutting methods, our staff is trained to answer any questions you may have. Since OMAX customer support is on-site at our Kent, WA campus, they are trained on the newest technology and the most advanced machining practices pioneered by our engineers.

Technical Support

Hours
5:00 am to 7:00 pm PST
Monday - Friday
5:00 am to 2:00 pm PST
Saturday & Sunday

Phone
(800) 298-4036

Email
Technical Support Email

Parts Order

Parts Fax
(253) 872-7446

Domestic Parts Orders (USA)
OMAX Marketplace

International Parts Orders
Parts Order Email

Customer Support

Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only

Support Site & Password Help

Email Us

Software Activation

Use our new and convenient online software activation portal to active your license for Intelli-MAX software suite.

Software Activation Portal

Other Resources

What Owners Say

  • The technicians have been available, courteous, well trained and very helpful.

    Dan Claxton of Composiflex
  • Excellent service. Answered all our questions and gave us some additional tips.

    Miles Pepper of Washington State University
  • Thanks for being a really good company to work with!

    Frank Connolly of Kuest Corp

Related Articles

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Contemporary Jewelry by way of ProtoMAX

"The biggest benefit [of the ProtoMAX] has been the addition it brings to the creative process. By removing long waits for cut parts, we are able to bring products to market much more quickly. We can design and cut something in a fraction of the time we used to, allowing us to keep focused on the design we are trying to make,” said Chris Ploof owner of Chris Ploof Designs.

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Before You Move Your Waterjet...

As your workshop or factory floor evolves, you may find that the original placement of your OMAX abrasive waterjet isn’t quite what works best for your needs. Or… you may be expanding to a larger facility to accommodate more machinery. Whatever the reason, when you start to think of moving your waterjet, there are a few things OMAX customer support would like you to consider.

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Preparing for Your Waterjet

If you are waiting for your newly purchased OMAX abrasive waterjet to arrive, or you’re just thinking of adding an OMAX to your shop, you’ll want to make sure your facility is prepared to use your new machine. Below is an overview of general requirements you’ll need to consider before the OMAX installation technician arrives at your location.

Note that your specific machine, given...Read More »

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