Service & Support

Get the OMAX Experience

As part of your OMAX purchase, you have total access to OMAX’s superior customer support. From software installation to cutting methods, our staff is trained to answer any questions you may have. Since OMAX customer support is on-site at our Kent, WA campus, they are trained on the newest technology and the most advanced machining practices pioneered by our engineers.

Technical Support

Hours
5:00 am to 7:00 pm PST
Monday - Friday
5:00 am to 2:00 pm PST
Saturday & Sunday

Phone
(800) 298-4036

Email
Technical Support Email

Parts Order

Parts Fax
(253) 872-7446

Domestic Parts Orders (USA)
OMAX Marketplace

International Parts Orders
Parts Order Email

Customer Support

Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only

Support Site & Password Help

Email Us

Software Activation

Use our new and convenient online software activation portal to active your license for Intelli-MAX software suite.

Software Activation Portal

Other Resources

What Owners Say

  • Thanks for being a really good company to work with!

    Frank Connolly of Kuest Corp

  • Excellent service. Answered all our questions and gave us some additional tips.

    Miles Pepper of Washington State University

  • The technicians have been available, courteous, well trained and very helpful.

    Dan Claxton of Composiflex

Related Articles

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Before You Move Your Waterjet...

As your workshop or factory floor evolves, you may find that the original placement of your OMAX abrasive waterjet isn’t quite what works best for your needs. Or… you may be expanding to a larger facility to accommodate more machinery. Whatever the reason, when you start to think of moving your waterjet, there are a few things OMAX customer support would like you to consider.

...Read More »
Preparing for Your Waterjet

If you are waiting for your newly purchased OMAX abrasive waterjet to arrive, or you’re just thinking of adding an OMAX to your shop, you’ll want to make sure your facility is prepared to use your new machine. Below is an overview of general requirements you’ll need to consider before the OMAX installation technician arrives at your location.

Note that your specific machine, given...Read More »

Creating a Technical Support Report

OMAX’s co-founder and CEO, Dr. John Cheung, has always expressed after-sales service as a touchtone of the OMAX experience. As part of your OMAX abrasive waterjet purchase, you have complete access to OMAX’s superior customer support. From software installation issues to question on cutting methods, our staff is trained to answer any and all questions that you may have.

Often when you...Read More »

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