Service & Support
Get the OMAX Experience
As part of your OMAX purchase, you have total access to OMAX’s superior customer support. From software installation to cutting methods, our staff is trained to answer any questions you may have. Since OMAX customer support is on-site at our Kent, WA campus, they are trained on the newest technology and the most advanced machining practices pioneered by our engineers.
Technical Support
Hours
5:00 am to 7:00 pm PST
Monday - Friday
5:00 am to 2:00 pm PST
Saturday & Sunday
Phone
(800) 298-4036
Email
Technical Support Email
Parts Order
Parts Fax
(253) 872-7446
Domestic Parts Orders (USA)
OMAX Marketplace
International Parts Orders
Parts Order Email
Customer Support
Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only
Support Site & Password Help
Software Activation
Use our new and convenient online software activation portal to active your license for Intelli-MAX software suite.
Other Resources
What Owners Say
Related Articles
View All Articles"The biggest benefit [of the ProtoMAX] has been the addition it brings to the creative process. By removing long waits for cut parts, we are able to bring products to market much more quickly. We can design and cut something in a fraction of the time we used to, allowing us to keep focused on the design we are trying to make,” said Chris Ploof owner of Chris Ploof Designs.
...Read More »As your workshop or factory floor evolves, you may find that the original placement of your OMAX abrasive waterjet isn’t quite what works best for your needs. Or… you may be expanding to a larger facility to accommodate more machinery. Whatever the reason, when you start to think of moving your waterjet, there are a few things OMAX customer support would like you to consider.
...Read More »If you are waiting for your newly purchased OMAX abrasive waterjet to arrive, or you’re just thinking of adding an OMAX to your shop, you’ll want to make sure your facility is prepared to use your new machine. Below is an overview of general requirements you’ll need to consider before the OMAX installation technician arrives at your location.
Note that your specific machine, given...Read More »