Contact Info

Service & Support

Service & Support


Support Contacts

Online Customer Support portal

Tech Support Toll-Free: 1.800.298.4036  


TEXT OMAX Service directly:

Texting with customer service allows you to send us images or short videos directly to resolve issues faster and with better accuracy. If you don't have the time or resources to talk on the phone, or if you are working in a noisy area, text may be the best option to get results. Same great service, with more options.

Text: 253.201.1511

OMAX Headquarters

Toll-Free Voice: 1.800.838.0343 (Main)

Phone: 253.872.2300 (Main)

Fax: 253.872.6190 (Corporate)


21409 72nd Ave S 
Kent, WA 98032 USA

Driving Directions

Support Online

OMAX Marketplace Online



Join the OMAX User’s Community of Facebook.

Share ideas, show off new projects, and learn more about using OMAX waterjets from the men and women cutting everyday.


Many free software updates, beta software, utilities, and resources available to OMAX and MAXIEM customers only at our Online Customer Dashboard. A Username and password are needed to access the Online Support site.

Reduce machine downtime, preserve your manufacturer warranty, and get peace of mind when you order OMAX Genuine Parts at the OMAX Marketplace. A Username and password are needed to access the OMAX Marketplace. 

Software activation is completed through the Online Customer Dashboard. A Username and password are needed to access the Online Support site.

Try our Machine Selection Wizard to get an idea what you may need in an abrasive waterjet. 

Want to know more about how OMAX can help you build your business? Contact Sales