Tag: Customer Service

Save Time and Resources with the OMAX Service Program

Regular preventive maintenance will ensure years of trouble-free waterjet operation. Like any other piece of machinery, the pumps, high-pressure lines, swivels and belts inside your abrasive waterjet need some extra attention from time to time to keep everything in optimal working order. If you have the know-how, equipment and additional man hours, this routine maintenance can be done in-house...

Contemporary Jewelry by way of ProtoMAX

"The biggest benefit [of the ProtoMAX] has been the addition it brings to the creative process. By removing long waits for cut parts, we are able to bring products to market much more quickly. We can design and cut something in a fraction of the time we used to, allowing us to keep focused on the design we are trying to make,” said Chris Ploof owner of Chris Ploof Designs.

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Before You Move Your Waterjet...

As your workshop or factory floor evolves, you may find that the original placement of your OMAX abrasive waterjet isn’t quite what works best for your needs. Or… you may be expanding to a larger facility to accommodate more machinery. Whatever the reason, when you start to think of moving your waterjet, there are a few things OMAX customer support would like you to consider.

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Preparing for Your Waterjet

If you are waiting for your newly purchased OMAX abrasive waterjet to arrive, or you’re just thinking of adding an OMAX to your shop, you’ll want to make sure your facility is prepared to use your new machine. Below is an overview of general requirements you’ll need to consider before the OMAX installation technician arrives at your location.

Note that your specific machine, given...

Creating a Technical Support Report

OMAX’s co-founder and CEO, Dr. John Cheung, has always expressed after-sales service as a touchtone of the OMAX experience. As part of your OMAX abrasive waterjet purchase, you have complete access to OMAX’s superior customer support. From software installation issues to question on cutting methods, our staff is trained to answer any and all questions that you may have.

Often when you...

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