New OMAX Dashboard Gives Customers the Ultimate in Service and Support
KENT, Wash., August 16, 2016 - OMAX Corporation launched its new Digital Customer Dashboard on August 3. This customer-centric digital initiative allows the company to further strengthen its service and support as well as streamline the overall parts-purchasing experience for customers.
OMAX meticulously developed its Customer Dashboard, which features the company's new Marketplace e-commerce interface, to provide customers a personalized, all-encompassing and convenient digital support experience. In today's business world where late nights and weekends are typical, the dashboard caters to the hectic schedules of OMAX customers that can range from Fortune 500 companies to start-ups to job shops - all with constantly changing needs and priorities.
“OMAX support options extend to fit our customers' schedules,” said Stephen Bruner, vice-president of marketing at OMAX. "We continue to develop easy to use tools that help operators and owners get the most out of their waterjet cutting systems."
At the portal, an intuitive dashboard greets customers who can then easily access part order status, service cases, manuals, e-learning materials and account management tools. Unmatched in the industry, OMAX's E-learning resource provides convenience and flexibility for customers to obtain valuable employee training on a schedule and at a pace that works specifically for them.
After setting up their own personalized OMAX accounts, customers can also download/activate software. Plus, there is a new channel to engage, one-one-one with OMAX customer service if questions and/or concerns arise.
At the OMAX Marketplace, customers can order from over 1,000 high-quality genuine parts for OMAX and MAXIEM model abrasive waterjet machines any time day or night. The Marketplace is easy to use and also provides a quick and convenient way to re-order consumables.
Mirroring the look and operability of leading consumer e-commerce sites, OMAX's Marketplace centers on ease of use, convenience and responsiveness. As a clean, well-organized interface, the OMAX Marketplace makes it easy to find needed replacement parts - searchable by part name, number or category. Customers can check the status of existing orders, view their order history and account balances.